Preguntas frecuentes


¿Cómo puedo probar la app de humanus?

Genial, puedes crear una prueba de 12 días aquí. Solo necesitas tu nombre completo, correo y contraseña.

How do I open an account?

You can open an account here you will only need your name, email and password.

How do I validate my email account

We will send you a code valid for 60 seconds to validate your email address. If you have problems with the code, you can request an email key validation scrolling down the page you enter the code and selecting "Request email key".

Where can I use Humanus?

You can use Humanus directly from your favorite web browser (Firefox, Chrome) and through our Android App with the name Humanus available on Play Store here.

How can I buy Humanus?

We work on a yearly base subscription per user and service. In your account select payments. Select your specifications in four steps:
  • Number of users
  • Application
  • Cupones
  • Review your order

Can I request my data?

Yes, upon request we can provide you all your information in an appropriate format for migration or service termination.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and Regional sales tax will be collected if your recipient's mailing address is in:
  • GT Guatemala